Secure Account Management System (SAMS)
Documentation


Contents

SAMS Introduction
Merchant Menu
Edit Configuration
Smart Terminal
Credit Card Activity Menu


WebTerminal
Wallet Management
Check Activity
Intellipay Recurring Billing

 

SAMS Introduction

The Secure Account Management System is where IntelliPay's business customers manage and configure a variety of settings that effect IntelliPay's system behavior. Also, among many other things, all transaction batches are viewable and downloadable, transactions can be Voided, and manual transactions can be processed by using Smart Terminal.

You access SAMS through any Internet-connected web browser. Links to the SAMS login are throughout our web site and it is suggested that you bookmark the page at http://intellipay.com/merchantLogin.htm.

Upon login the first screen you see is the top level Merchant Menu.

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Merchant Menu

Merchant Menu
Merchant Menu

Edit Configuration takes you to all the configuration settings your IntelliPay account supports. There may be features or options detailed in this document that don't appear on your Edit Configuration page. If so, your IntelliPay provider didn't configure you for that service or product, or you didn't purchase that product or service.

View Statement is where you can view your IntelliPay statement detailing what your IntelliPay transactions fees are so far in the month. This is not an official statement but is simply a guide to your account activity.

Merchant ACH Statement is not used at this time.

SmartTerminal is your secure online terminal for entering and processing transactions you've obtained in some manual method such as a phone or fax order or other offline method. See our SmartTerminal documentation for details of SmartTerminal's capabilities.

Credit Card Activity where you view and manage your daily batches of transactions.

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Edit Configuration

IntelliPay's various products, services and features can be configured and customized many different ways. The best way to see what you can and cannot configure and customize is to take a look at the "Edit Configuration" option from the Merchant Menu. If the "Edit Configuration" option is not available on your Merchant Menu, contact technical support using the "Merchant Support" feature on the Merchant Menu or from our web site support page. Any configuration changes you make to the IntelliPay Payment Gateway are immediately configured once you submit the changes using the "Submit" button from the configuration form.

When you have made changes in the Edit Configuration page, you MUST hit the "Submit Configuration" button at the bottom of the page or your changes will NOT be saved.

Only fields that you can change are described below.

Contact Person

Your contact name.

Contact Phone Number

Your contact's phone number.

E-mail Address

Your e-mail address for order notification. Only used when merchant email receipts are turned On.

E-mail Address (copy)

Enter a second e-mail address if you want successful transaction notification to go to a second address. Only used when merchant email receipts are turned On.

Main Password

Clicking the link Change Merchant Password will connect you to the Change Password page where you can change your main password.

To change your password do the following:

1. Click on the Change Merchant Password link.
2. You will prompted for your Current Password, enter it into the box provided.
3. You will prompted for the New Password. Enter the New Password in the box provided.

Please Note: The new password needs to contain at least 7 characters and needs to be a combination of numbers and letters. In addition it cannot contain any part of your login name and cannot be a password you have used in the past with your Intellipay account.

4. You will need to enter the New Password again in the box labeled Confirm New Password.
5. Click the Update button to save your changes
6. After the password has updated you will see the words Password Updated at the top of the page. You would then simply click the Done button to return to the Merchant Menu.

LinkSmart Password

The password used for LinkSmart transactions.

SmartTerminal Password

Used with the Batch Management feature discussed in the ExpertLink document.

Customer Service Phone Number

Your customer service phone number.

Invoice Numbering

The IntelliPay Payment Gateway can generate a unique invoice number for each new transaction. It can also verify that invoice numbers you supply are unique.

If you have IntelliPay set to Generate invoice numbers, the system will ignore any invoice numbers you send in an ExpertLink or LinkSmart request.

If you enable Require Unique it starts working from that point forward, meaning that it checks for uniqueness after it's enabled, not in transactions sent prior to turning it on. So you could duplicate an earlier invoice number.

If we're not generating invoice numbers for you, and you have Require Unique enabled - the system will generate an error message if your system sends a non-unique invoice number.

E-mail receipts

E-mail receipt(s) will be sent after the transaction is processed and approved if they are toggled On.

Email receipt header text

This text will be displayed in the email receipt header.

Email receipt footer text

This text will be displayed in the email receipt footer.

Payment page background color

This value controls the background color of payment pages IntelliPay LinkSmart serves.

Payment page background graphic

You can upload a background graphic to use on payment pages IntelliPay LinkSmart serves.

To upload a background image do the following:

1. Click on the Browse button
2. A file viewer window will appear where you can browse your hard drive and locate the image you want to upload. after you have located your image, click on
it and click Open.
3. Click Submit Configuration at the bottom of the page to upload the image

Please Note: The background image that you upload can not be any larger than 20 KB and should be either a .jpg or .gif image file

Payment page logo graphic

You can email a logo graphic that will appear on the top of payment pages IntelliPay LinkSmart serves.

To upload a logo image do the following:

1. Click on the Browse button
2. A file viewer window will appear where you can browse your hard drive and locate the image you want to upload. after you have located your image, click on
it and click Open.
3. Click Submit Configuration at the bottom of the page to upload the image

Please Note: The logo image that you upload can not be any larger than 20 KB and should be either a .jpg or .gif image file

Silent POST Script URL

Transaction data will be posted in the background to the address specified here after processing. This feature is typically used by CGI developers to store data collected by the IntelliPay Payment Gateway payment page. Silent Post is a second optional data stream for LinkSmart or ExpertLink users. It is one-way only at reply time. This allows you to also POST an approval data stream to a second URL.

SmartTerminal Options Required Fields

Your customer will not be allowed to continue with the transaction if any of the required fields is left blank on the payment page.

SmartTerminal Options Editable Fields

Your customer can only enter data in editable fields on the payment page. Note that any required fields must also be editable.

Return URL Method

You can specify how your customer will be returned to your web site after a transaction is processed.

  • Link.    Return your customer to a specific return URL with a standard HTTP link.

  • POST.    Return your customer to a specific return URL using the HTTP POST method.

  • GET.    Return your customer to a specific return URL using the HTTP GET method.

Return script or link URL

The URL used to return a customer to your web site from a IntelliPay LinkSmart receipt page

Refund Policy

Text describing your refund policy. It is printed on the IntelliPay LinkSmart receipt page

Receipt page hyperlink text

Enter the text you want to be displayed for the link that returns your customer to your web site. Used when 'Return URL Method' is link in LinkSmart.

Receipt page button text

Enter the text you want to be displayed in the button that returns your customer to your web site. Used when 'Return URL Method' is POST in LinkSmart.

Receipt header text

This text will be displayed in the LinkSmart HTML receipt header.

Receipt footer text

This text will be displayed in the LinkSmart HTML receipt footer.

LinkSmart Options Required Fields

Your customer will not be allowed to continue with the transaction if any of the required fields is left blank on the payment page.

LinkSmart Options Editable Fields

Your customer can only enter data in editable fields on the payment page. LinkSmart users must make all Required fields Editable - or your customer won't be able to edit or update them.

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Credit Card Activity Menu

The following features are available from the Credit Card Activity menu. Each feature is described in more detail in the sections that follow.

Review Open Batch

The Review Open Batch page displays batch totals and transaction details for the open batch and allows you to void transactions. The following details about the open batch are available from the open batch page:

Batch Total

The total dollar amount of all the transactions in the open batch.

Total Number of transactions

The total number of transactions in your open batch.

Subtotal for each card type

The subtotal for each credit card.

Declined

Transactions that are declined (for whatever reason) are NOT stored by the IntelliPay Payment Gateway.

Transaction details

Transaction details are available at the bottom of the Open Batch Details page.

Voiding Transactions

A transaction can only be voided if it has not yet been settled. Batches are automatically settled by the IntelliPay Payment Gateway system each business day between 10:00 PM and 10:30 PM Pacific Time (PST) each business day including Saturday. If you need to void a transaction before settlement occurs, simply select the transaction(s) you want by placing a check in box next to the transaction you want to void and click the "Void" button. You will be prompted to confirm the action. Once voided, you will no longer see the transaction in your open batch, and the voided transactions CANNOT be restored. Please note that you cannot void a transaction from an already settled batch. The only way to reverse a transaction from a settled batch is to perform a Credit/Return transaction using IntelliPay Smart Terminal.

Voiding Multiple Transactions at once

Below the batch summary you will see 3 options for voiding multiple transactions at once.

Please Note: Voiding is permanent and cannot be reverted.

Mark Transactions for Void with AVS Response beginning with This will allow you to void all transactions in your batch that contain a certain AVS (Address Verification System) response. For a list of possible AVS codes click here. After you enter in an AVS response code in the box click the Mark button and all of the transactions that contain that AVS response code will be marked as voided transactions. To complete the voiding process click the Void button.
Mark Transactions for Void with CVV Response beginning with

This will allow you to void all transactions in your batch that contain a certain CVV / CVV2 Code response. After you enter in a CVV response code in the box click the Mark button and all of the transactions that contain that CVV response code will be marked as voided transactions. To complete the voiding process click the Void button.

All possible CVV response codes are as follows:

M = Match
N = No Match
P = Not Processed
S = Should be on card but not so indicated
U = Issuer not certified/Validation not available
X = No Response from association (Note: this response only applies to merchants that process through the FDC - First Data Corp. network)

Mark All Transactions for Void. This will allow you to Void All of the transactions in your batch. Simply place a check in the box and click the Mark button . All of your transactions will be marked as voided transactions. To complete the voiding process click the Void button.

Daily Batch Settlement

All seven days of the week IntelliPay automatically settles your open credit card batch for you. The actual settlement time will vary between 8:00 PM and 10:30 PM Pacific Time (PST), depending on the number of transactions in your open batch.

Reprinting a receipt

Within any of the batch details pages you can have the receipt for any transaction regenerated for printing. Within the Review Open Batch, Review Previous Batch and Pending Auth Only Items pages, you will see a link labeled receipt in the right most column next to each transaction. Simply click that link and the receipt for that transaction will be redisplayed for printing.

Review Pending Auth-Only Items

The Review Pending Auth-Only Items page displays transaction details for all pending auth-only transactions and allows auth-only transactions to be moved into the open batch so they can be settled.

The same transaction details displayed in the open batch page discussed above are also displayed for the auth-only transactions here.

As discussed earlier, auth-only transactions are transactions that are authorized but not settled with the open batch. Auth-only transactions must be manually moved into the open batch when they are ready to be settled. This is normally done when the order associated the transactions has been fulfilled or shipped.

IMPORTANT NOTE: The authorization associated with an auth-only transaction will expire after a certain number of days. This time is dictated by the consumer's card issuing bank, and varies from 7 to 30 days. After a pre-auth expires, a pre-auth (auth-only) transaction CANNOT be settled by the IntelliPay Payment Gateway. The transaction will have to be resubmitted for authorization, either as an auth-only transaction again or as a regular transaction.

Settling Pending Auth-Only Items

If you need to settle an auth-only transaction, simply select the transaction(s) you wish to settle by placing a check in the box for the transaction you want to settle and click the "Process" button. You will be prompted to confirm the action. This will move the selected pending auth-only item(s) into the open batch, where they will be settled normally along with the rest of the day's transactions.

Settling and Voiding Multiple Pending Auth-Only Items

Mark Transactions for Settlement with AVS Response beginning with This will allow you to settle all transactions that contain a certain AVS (Address Verification System) response. For a list of possible AVS codes click here. After you enter in an AVS response code in the box click the Mark button and all of the transactions that contain that AVS response code will be marked for settlement. To complete the settling process click the Process button.
Mark Transactions for Settlement with CVV Response beginning with

This will allow you to settle all transactions that contain a certain CVV / CVV2 Code response. After you enter in a CVV response code in the box click the Mark button and all of the transactions that contain that CVV response code will be marked for settlement. To complete the settlement process click the Process button.

All possible CVV response codes are as follows:

M = Match
N = No Match
P = Not Processed
S = Should be on card but not so indicated
U = Issuer not certified/Validation not available
X = No Response from association (Note: this response only applies to merchants that process through the FDC - First Data Corp. network)

Mark All Transactions for Settlement This will allow you to settle All of your Auth-Only items. Simply place a check in the box and click the Mark button . All of your transactions will be marked for settlement. To complete the settlement process click the Process button.
Mark Transactions for Void with AVS Response beginning with This will allow you to void all transactions that contain a certain AVS (Address Verification System) response. For a list of possible AVS codes click here. After you enter in an AVS response code in the box click the Mark button and all of the transactions that contain that AVS response code will be marked as voided transactions. To complete the voiding process click the Process button.
Mark Transactions for Void with CVV Response beginning with This will allow you to void all transactions that contain a certain CVV / CVV2 Code response. After you enter in a CVV response code in the box click the Mark button and all of the transactions that contain that CVV response code will be marked as voided transactions. To complete the voiding process click the Process button.
Mark All Transactions for Void This will allow you to Void All of your Auth-Only items. Simply place a check in the box and click the Mark button . All of your transactions will be marked as voided transactions. To complete the voiding process click the Process button.

 

Review Previous Batches

From the Credit Card Activity menu, you can select a previously settled batch (listed by settlement date and time) to display the batch "details" or to "download" the batch details to a file on your computer.

The Review Previous Batches page displays batch totals and transaction details for a previously settled batch. If the "download" option was selected from the Credit Card Activity menu, the display of the transaction details will be in a tab delimited format.

The same transaction details displayed in the open batch page discussed above are also displayed for the selected previous batch here. There are 2 different views available for you to use, Short Format and Long Format.

Short Format: In this view you will see a simplified listing of all of the transactions in the batch. The fields listed include: Transaction ID, AuthCode (Original Approval Code), Amount, Invoice, Name, Credit Card Number, AVS (Address Verification System Response), CVV (Card Verification Value Response) and Date and Time. To access the Long format simply press the button labeled Long Format located above your batch details.

Long Format: In this view you can see a detailed listing of all of the data that was entered for each Transaction. It includes the fields included in the Short Format as well as the following: Invoice number, Response, Customer ID, E-mail, Phone, Address, Exp. Date, Description and User1-User10. To go back to the Short Format, click on the Button labeled Short Format located above the batch details.

If you want to download the transaction details of the selected batch, simply save the tab delimited display using the "save" feature of your Internet browser software. Be sure to save the file as a "text" file (ending in .txt) and make a note of where your browser has saved the file.

To use the tab-delimited file you saved with your favorite database or other software, consult your software's documentation on how to import and work with delimited text files.

Crediting / Refunding a Transaction

In the Review Previous Batches and Review Open Batch pages, each transaction you see will have a "Trans ID" assigned to it. When refunding a credit card this is used to select which transaction you want to issue a Refund / Credit for.

To issue a credit for a transaction that has already been settled do the following:

  1. From the Review Previous Batches drop down list select the date that the transaction you want to credit was settled on and click Go.

  2. You will now see a list of all of your transactions for that day, next to each transaction is a Trans ID it will be formatted like this: C00 ######.

  3. Once you have located the Trans ID that is assigned to the transaction you want to credit / refund, click on it.

  4. You will be directed to the Smart Terminal with all of the Transaction information already entered for you.

  5. You will then need to enter in the invoice number and the amount that you will refunding and enter in any other Customer Information that is available.

  6. Click Submit Transaction to submit your Credit / Refund

To issue a credit for a transaction that has not been settled yet do the following:

  1. Click on the Go button located to the right of Review Open Batch.

  2. You will now see a list of all of your transactions for that day, next to each transaction is a Trans ID it will be formatted like this: C00 ######.

  3. Once you have located the Trans ID that is assigned to the transaction you want to credit / refund, click on it.

  4. You will be directed to the Smart Terminal with all of the Transaction information already entered for you.

  5. You will then need to enter in the invoice number and the amount that you will refunding and enter in any other Customer Information that is available.

  6. Click Submit Transaction to submit your Credit / Refund

Summary of All Batches

The purpose of this page is to give you a quick overview of your credit activity without having to open many different batch pages. The Summary of All Batches page displays only the batch totals of each of your batches, including the open batch. Each row in the display is for a different batch, and the rows are sorted in descending settlement date order with the open and pending batches always displayed first.

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Wallet Management

The IntelliPay Wallet Management feature allows you as the merchant to store customer data securely within your IntelliPay account. The storage and security is all provided by IntelliPay which is VISA CISP compliant.

Search Wallets - Search for Wallets already entered into your IntelliPay Wallet system.

Add new Wallet - Enter a new Wallet with your customers information. This eliminates the need for you to store your customers information.

Searching for an existing wallet

This option allows you the merchant to search for any wallets that you have entered into the IntelliPay Wallet system. If you want to see all of your Wallet entries, leave all the fields blank and click on the search button. The results will be displayed on the following page.

Search Criteria

Name - Wallet customer name.

Account Number Last 4 digits - Wallet customer last 4 digits of the billing credit card.

E-Mail Address - Wallet customer E-Mail address.

Zip Code - Wallet customer Zip code.

Phone - Wallet customer phone number.

Wallet Search
Wallet Search

 

Edit existing Wallet data

Once you a Wallet has been entered into the IntelliPay Wallet system, you can edit the wallet information from the Wallet listing page after your search criteria has been entered. The following steps will guide you to editing an existing Wallet entry within your account.

    1. Login to your Secure Account Management System by going to https://www.intellipay.net/Merchant/ and enter in your Login Name and Password.

    2. Click GO next to Wallet Management.

    3. Enter your Wallet search criteria or leave all the boxes blank.

    4. Click the Search button. Your Wallet data will be listed on the screen.

    5. Click on the Wallet Key number next to the customer's name.

    6. Enter any of the information that needs to but updated.

    7. Click on the update button.

Wallet Listing Definitions

Wallet Key - Edits/Updates the Selected Wallet Information and History

Add IRB - Adds Recurring Billing to the Selected Wallet

Transaction - Process a One-Time Payment for the Selected Wallet

Created - Date that the Wallet was entered into the system.


Add new Wallet

This is where you can enter a new Wallet into your account. The Wallet allows you to store your customer information so that you can process multiple transactions on a recurring basis without having to repeatedly ask your customer for their card data. To enter a new Wallet, follow these simple directions:

  1. Login to your Secure Account Management System by going to https://www.intellipay.net/Merchant/ and enter in your Login Name and Password.

  2. Click GO next to Wallet Management.

  3. Click on Add new Wallet on the bottom left. The new Wallet entry form will appear.

  4. Enter all the form information.

  5. Click on the Update button.

Add new Wallet Definitions

Below is the description of each of the fields within the New Wallet entry screen. Required fields are marked with a red * symbol within the form.

User Access

Username - Wallet customer Username.

Payment Method - Credit card Type. Select from the list.

Credit Card Information

Credit Card Number - Wallet customer credit card number.

EXP - Wallet customer expiration date.


Customer Information

Name - Wallet customer name.

Street Address - Wallet customer address.

City - Wallet customer city.

State/Province - Wallet customer state. Select from the list.

Zip/Postal Code - Wallet customer zip code.

Country - Wallet customer country. Select from the list.


Additional Information

Phone - Wallet customer phone number.

Fax - Wallet customer fax number.

Email - Wallet customer e-mail address. Receipts will be sent to this address.

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IntellliPay Recurring Billing (IRB)

The IntelliPay Recurring Billing (IRB) feature allows you as the merchant to create custom automated payment schedules for specific customers. This feature is used in conjunction with your Wallet Manager or Wallets that you have entered. This allows you to bill your customers without having to continually request their payment details, in addition the credit card information is stored in a secure environment.

Search IRB's - Search for a IRB that has already been entered into the system. You can also edit any IRB from this area.

New IRB (basic) - Create a new IRB entry using basic information. You can not create trial periods or new category's from the IRB data entry form.

New IRB (advanced) - Create a new IRB entry using advanced information. You can set trial periods and create new category's directly from the IRB data entry form.

 

Searching for an existing IRB entry

This option allows the search for any IRB entries that you have placed into the IRB system. If you want to see all of your IRB entries leave all the fields blank and click on the search button. The results will be displayed on the following page.

Search Criteria

Subscription Status: This is the current status of the IRB entry.

Active - The entry is active and will process the card on the scheduled date/time.

Suspended - The entry is currently suspended or inactive so it will not process.

Cancelled - The entry will not process transactions or charge the card.

Subscription Start Date - The From / To date when the subscription started.

Next Billing Date - The From / To date when the subscription will bill next.

Card Number Last 4 digits - Last 4 digits of the card entered in the IRB.


Edit IRB subscription information

Once you have entered a specific IRB subscription you can edit that information simply by logging into your account and going into the IntelliPay Recurring Billing section. Here is how you can edit a specific IRB subscription.

  1. Login to your Secure Account Management System by going to https://www.intellipay.net/Merchant/ and enter in your Login Name and Password.

  2. Click on GO next to Recurring Billing.

  3. Click on GO next to Search IRB.

  4. Enter any of the search criteria you would like, or leave the form blank to view all subscriptions. You will see page like the one below:

  5. Click on EDIT next to the account you want to change.

  6. Change any of the values within the fields.

  7. Click the Submit IRB button at the bottom.


Edit IRB field definitions

Status - Determines which status the account is in.

Amount - This is the amount that will be billed on the next bill date.

Start Date - The date the IRB subscription was started

Bill Date - Next date that the IRB subscription will bill the card on file.

Trial Remain - If you assigned a trial period to your IRB subscription then this lists how much longer until the trial has ended.

Billing Remain - The amount of charges that remain to be processed for that IRB subscription.

Total Billed - Total amount that has been billed to the IRB subscription to date.

Bill Every - Allows you to choose when to bill the customer.


Add a New IRB (basic)

The directions below will provide you with a step by step format for entering a new IRB subscription into your IntelliPay account.

1. Login to your Secure Account Management System by going to https://www.intellipay.net/Merchant/ and enter in your Login Name and Password.

2. Click on GO next to Recurring Billing.

3. Click on GO next to Add New IRB in the upper right corner. This will open the IRB Information form. This is where you enter all the subscription details.

4. Enter the Billing Start date.

5. Enter the Credit card information including expiration date.

6. Enter the customer information. Name, Address, City, State, Zip, Phone, and Country.

7. Enter any additional information. Fax and Email address.

8. Click on the Submit IRB button.

Add a New IRB (basic) field definitions

IRB billing start date - Billing start date for the IRB subscription.

Credit Card Number - IRB subscription credit card number. This is the card that is billed when the subscription comes due.

Exp - Expiration date for the card.

Name - IRB subscription/customer name.

Street Address - IRB subscription/customer address.

City - IRB subscription/customer city.

State - IRB subscription/customer state, select from the drop down list.

Zip - IRB subscription/customer Zip code.

Country - IRB subscription/customer country. Select from the drop down list.

Fax - IRB subscription/customer fax number.

Email - IRB subscription/customer email address. Receipts and other notifications go to this address.

Add a New IRB (advanced)

The Add New IRB (advanced) allows you to enter a new IRB into your IntelliPay system while at the same time create a category and set a trial period for that IRB. Here are the directions for creating a New IRB (advanced).

1. Login to your Secure Account Management System by going to https://www.intellipay.net/Merchant/ and enter in your Login Name and Password.

2. Click on GO next to Recurring Billing.

3. Click on GO next to Add New IRB under "IRB Advanced Mode". This will open the IRB Information form. This is where you enter all the subscription details.

4. Enter the Billing Start date.

5. Enter the amount to bill, the "Bill every" limits the times that it will be billed.

6. Enter the trial amount, duration and how many times it will be billed.

7. Enter the card information and expiration date.

8. Enter the customer contact information. Name, Address, City, State, ZIP, Phone and Country.

9. Enter the fax and Email info.

10. Click the submit IRB button at the bottom of the page.

Add a New IRB (advanced) field definitions

IRB billing/trail start date - Billing start date for the IRB subscription.

Amount - Amount that you wish to have the category bill.

Bill Every - How often the amount is billed.

Non-Trial period ends after - Duration of the non-trial period.

Trial Amount - Amount that is charged during the trial period.

Trial period ends after - Duration of the trial period.

Credit Card Number - IRB subscription credit card number. This is the card that is billed when the subscription comes due.

Exp - Expiration date for the card.

Name - IRB subscription/customer name.

Street address - IRB subscription/customer address.

City - IRB subscription/customer city.

State - IRB subscription/customer state, select from the drop down list.

Zip - IRB subscription/customer Zip code.

Country - IRB subscription/customer country. Select from the drop down list.

Fax - IRB subscription/customer fax number.

Email - IRB subscription/customer email address. Receipts and other notifications go to this address.

 

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